Refund&Returns Policy

Effective Date: September 26, 2024

Thank you for shopping at Levelupvision.com, where we offer high-quality blue light blocking glasses from TK’S LUXURY. We strive to ensure your complete satisfaction with our products. If you need to return an item, please review our comprehensive refunds and returns policy below.

1. Return Eligibility

You may return products within 30 days of receiving your order, provided they meet the following conditions:

  • Items must be in their original condition, unused, and with all tags and packaging intact.
  • Custom or personalized items cannot be returned unless defective or damaged.
  • Sale items are final sale and not eligible for returns.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support at [email protected] with your order number and reason for the return.
  2. Return Authorization: We will respond with a return authorization and further instructions.
  3. Packaging: Carefully package the item to prevent damage during return shipping. Include the original packing slip if available.
  4. Shipping: Ship the return to:2 Oldgate House Huddersfield, West Yorkshire

3. Return Shipping Costs

  • Standard Returns: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over £50.
  • Defective or Incorrect Items: If you receive a defective or incorrect item, we will cover the return shipping costs. Please provide a photo of the item for our records.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. Refunds will be processed within 7-10 business days from the date of receipt. The refund will be issued to the original payment method used during the purchase. Please note that depending on your bank, it may take additional time for the funds to appear in your account.

5. Exchanges

Currently, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

6. Contact Information

For any questions regarding our refunds and returns policy, please contact our customer support team:

7. Changes to this Policy

We may update this refunds and returns policy from time to time. Any changes will be reflected on this page, with an updated effective date. Please review our policy periodically for the latest information.

Thank you for choosing TK’S LUXURY and for your understanding. We appreciate your business and are here to help you with any concerns!